TPI SHOP has integrated service management which fosters better customer relationships, resource utilization and project cost management. In addition to tracking the complete lifecycle of all servicing operations you also have access to:
Issue Entry – Tracking customer issues electronically is the heart of the system.
Quoting – TPI SHOP lets you create professional quotes in multiple styles.
Prioritization – Decide what issues are urgent.
On Site Service – Technicians can use mobile phones and tablets to track travel and on site work.
Customer Approval – Once an issue is resolved, record a digital signature from the customer and email them a completed work form.
Issue Review – Have your team review all issue details before you bill the customer.
Invoicing – Built in invoicing tools streamline creation of invoices based on the already collected data.
Historical Records – With quick access to all previous issues at a glance you can recognize and diagnose re-occuring issues for better continuity of customer care.
ONTARIO AND QUEBEC
5290 Brendan Lane
Contact: John Donald, Operations Director
Södra Vägen 10
702 27 Örebro
+46 70 592 18 57
Contact: Per Karlsson, Vice President / Service manager
42 Mount Poonamallee Road, Nandambakkam, Chennai
P.C. 600 089
Contact: Mr. Abdusslam Jukaku
tarusindia [at] gmail [dot] com